Monthly Archive for September, 2008

Logitech RMA's

Published on 22 September, 2008 in Life and Technology. 0 Comments

Recently the scroll wheel on my Logitech MX Revolution mouse has went wonky and the rubber band round it has come off completely making it impossible to move the wheel, this is really annoying and since the scroll wheel is a major selling point of this mouse with it’s SmartShift feature I really wanted this fixed. I contacted Logitech and got a real quick reply telling me to take a picture of the defective item and send a copy of the receipt. This was a problem as I had got the mouse from Logitech in a previous RMA for a G7 Gaming Mouse, so emailed them back explaining the situation. Then the email I wasn’t expecting came back, they said this was not a problem as long as I smashed up the mouse and sent them a picture of it. Here is the exact quote from the email:

If you do not have the receipt for the device, then you need to send us the pictures of the device clearly written on a sheet of paper and kept next to the device, showing the mouse in such a state, that it cannot be reused by anyone.

However the best part of the email has to be:

Please ensure that you do not hurt yourself physically during this process.

I will be glad to proceed with the shipment of new mouse only after I receive the above pictures of the destroyed mouse.

I think we are seeing a secret violent side to Logitech. :P Who’s complaining, I am getting my mouse replaced and have had nothing except first class customer service. The emails also give me a laugh, it’s certainly the first time a company has asked me to smash something up. :)

Here is the final result which was sent to Logitech:

Google Chrome

Published on 3 September, 2008 in Technology and Website. 0 Comments

As you may, or may not know Google has released a new browser called Chrome. I downloaded this today for a look and I am thankful I did.

Not only is the interface cleaner than Firefox and even Safari it is also noticeably much faster, the software is currently only in BETA but so far I haven’t seen any bugs and it’s managed everything that I have thrown at it.

A couple of things I like about it are:

Built in spell checker, yes I know there are plugins out there for other browsers but it’s great for it to come for one.

Every new tab is a separate process, even the plugins within a webpage are separate processes, this means that if a tab or a plugin within a tab crashes your browser window is unharmed with only the crashed plugin or tab getting closed.

The interface is mega clean, there is nothing to interrupt your browsing experience, all the loading bars fade onto the screen when something is loading and then fade out again when done, there is not windows for downloads etc with them also using the same fading technique as the loading bar.

It’s very, very fast, it’s based upon the same WebKit technology as Safari but it’s put to better use in Chrome and it shows with the speed that pages load, even those with intense plugins such as Java is not an issue anymore.

Sadly like most good things there is down sides, the only one being that it’s not available for OS X yet, I don’t know of Google’s plans, hopefully it does intend to release the browser for OS X as expected due to it’s WebKit roots.

Overall this is looking a promising piece of software, I will be happy to use the BETA for the weeks coming as it looks much nicer than Firefox and I just refuse to use Safari on Windows. I hope there is some more features to get added with coming versions and I also look forward to the Mac version if there is ever going to be one. :) To have a go yourself download it here.

To show what I mean about the pure cleanness of the browser window here is a screenshot of Chrome with my blog loaded within it: